Returns & Refunds

Return of goods (other than in situations where Parrot is required to accept a return of goods under Australian Consumer Law, or when it is claimed that goods have been delivered in a damaged condition for which see clause 2.0 below) must be approved by Parrot via the relevant Sales Invoice. Authorised returns must be freight prepaid and will only be accepted if the goods returned are in a saleable condition, in original packaging and (unless otherwise agreed with Parrot) the goods are returned within 14 days of when Parrot has approved the return.

 a. The Buyer must notify Parrot via the Contact Us form within 2 business days of receiving delivery of the order.

 b. The Buyer returns the product/s at its own expense (including insurance as appropriate) to the address specified by Parrot within 14 days of when Parrot responds & agrees to the Buyer’s request.

 c. The item/s are not opened, used, or damaged, are in original packaging and are in 100% re-saleable condition when Parrot receives them back.

 d. No items are returned with writing or stickers on the original packaging. The Buyer must put all markings for return postage on the outer postal packaging.

 

2.0 If the Buyer receives any goods in a damaged condition then they must notify Parrot within 2 business days of receiving the goods. Parrot must also provide photographs of the packaging when the delivery arrives and of the individual products that are damaged as soon as they are discovered damaged upon opening the packaging. Parrot will indicate the address to which the product with its original packaging should be returned. Once Parrot has viewed the damage, and it is determined that the item/s were damaged in transit, Parrot will replace the product at no additional cost and refund the cost of sending the product back to the Buyer. The process of assessing a damaged goods claim may take up to 5 business days to be completed once Parrot has received the goods.